Privacy Policy

Last updated: 22 October 2026

Seal Approved Plumbing (ABN 69 695 432 083) (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect only the information we need to quote and carry out plumbing work, such as:

• your name, phone number and email address
• your property address or suburb
• details of the job you need done, and any photos you send us

How we collect it

We collect information when you:

• call, email or message us
• fill in a form on our website
• submit an enquiry form through our Facebook or Instagram ads (Meta lead forms)
• book or receive a service from us

How we use it

We use your information to:

• respond to your enquiry and give you a quote
• schedule and carry out work
• send invoices
• follow up on the work we’ve done

We won’t send you marketing unless you’ve agreed to it. You can opt out at any time.

Who we share it with

We don’t sell your personal information. We may share it with:

• service providers who help us run the business, such as our job management, email and accounting software, and lead-notification tools
• our marketing agency, so it can manage our advertising and pass enquiries on to us
• anyone we’re required to share it with by law

Some of these providers, including Meta, may store information outside Australia.

Advertising and cookies

Our website and ads may use cookies and similar tools from Google and Meta. These help us understand how people find us and how well our ads work. You can control cookies in your browser settings, and manage your ad preferences in your Google and Meta account settings.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as long as the law requires.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we’ve handled your information, please contact us first. We’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact us

Seal Approved Plumbing
Phone: 0400 178 164
Email: info@sealapprovedplumbing.com.au